Saudi Hajj and Umrah Introduces “Nusuk” Smart Card for Pilgrim Feedback and Improvement
The Saudi Ministry of Hajj and Umrah has enabled regular pilgrims this year to evaluate services provided by Hajj companies, campaigns, hotels, and related services through the “Nusuk” smart card. Pilgrims can also submit complaints and observations, among other features available in both printed and digital versions of the card.
The Ministry announced that the “Nusuk” card, launched during His Excellency the Minister of Hajj and Umrah, Dr. Tawfiq bin Fawzan Al-Rabiah’s recent visit to the Republic of Indonesia, offers various features to assist pilgrims. These features streamline their movement and provide important alerts, including information about groupings.
In a social media post, on X and Facebook, the Ministry emphasized that the journey towards fulfilling one’s religious obligations begins with obtaining a Hajj visa, adhering to pilgrim regulations, and ensuring access to all necessary services and facilities.
This year, the Ministry introduced smart cards to enhance pilgrim services. These cards, developed in collaboration with relevant authorities, facilitate the performance of Hajj rituals by providing access to health services, verifying pilgrim identities for organizing authorities, and enabling online assistance.
